QUESTIONS & ANSWERSAsk a Question
Hi, I'm very interested in your product. Short question: Can I convince you to extend me to a 60 day return? Long story: This is for my work. I have already both 2 Nest with 2 Lanmu power adapters. They work great. I also bought 2 Google Home Minis to work as chimes. Except they don't work on our work WIFI network. IT dept. took so long to tell me it won't work that now I can't return the Google Home Minis. Not your problem, but I hesitate to ask my boss for another $150 (2 adapters and 2 chimes) if I can't return the items easily, if once again, I've overlooked some technicality. Hope that makes some sense.
We offer free easy returns and will be accept returns for 90 days at no charge and with free shipping. We also offer a Lifetime Replacement Warranty so that if any of our products ever fail, we will replace them.
How long is the cable?
The cable is 12 ft. 6 ft between the video doorbell and the split connection, and 6 ft between the split connection and the transformer.
We also sell 6 ft extensions that fit in the split connection for $9.99.
If you need additional length, you can extend the length using 20 gauge doorbell wire that you can purchase at a hardware store.
Do I need to use the chime connector that Nest provides? Nest says I need to use it
Thanks for the question. When you are using our power supplies, you do not need to use the chime connector. The chime connector provides protection for the Nest Hello in situations with traditional doorbell transformers and chimes. We built the protection directly into our power supply so no additional resistors, connectors or diodes are needed. Just plug it in, set up the app and you are all set.