QUESTIONS & ANSWERSAsk a Question
Is the power supply cord graded for in-wall installation? I was wanting to run most of the cord behind trim or wall of possible.
This is a low voltage application, so unlike standard electric wires, a doorbell wire does not need the same intensity of insulation. We use a 20 gauge doorbell wire with all our power supplies that can be run behind walls. However, we do not recommend having the split connection behind the wall in case it separates, which would cause you inconvenience (but not an electrical risk)
Does this work with the newer Simplisafe doorbell, Video Doorbell Pro (VDP301)?
Yes, it works with all Simplisafe video doorbells
Do you have a power supply that can be plugged in outdoors?
Sorry, we do not at this time. It is something we are working on and hope to have in 2021.
is there a video showing all steps of the installation? i don’t see any information on how to get the indoor plug connect to the outdoor doorbell... seems like there is some step missing that would get the wiring through the wall.
We don't have that video yet as different homes have different installation requirements. The two most common installations are trough a peephole and drilled through the wall. I would not suggest plugging it in outside unless it is well protected. Also, you lose the security as someone could simply unplug it and you lose the camera view.
Hi, I have an older alarm doorbell that is connected with the pair of wires from the doorbell to a Honeywell Ademco 1361 16.5v 40VA Plug-in Transformer. so both ends are a wire pair. How can I connect the end pair to your power adapter for my new simplisafe doorbell? I don't want to fish another cable through the wall....
It is a very simple process. Please abandon the Honeywell transformer. You should have bar wires exposed that lead from the doorbell. Two wires should be connected to the doorbell, and the same two wires can be twist connected to the wires that come with our power supply. Now just plug it in and you are good to go. If you have any other questions, please do not hesitate to reach out at firstname.lastname@example.org
Can you buy power cable extenders? I am needing a cable longer than 12’.
Yes, we offer extension wires of 6, 12 and 24 feet on our website. Here is the link:
If you prefer to buy longer runs, you can purchase 20 gauge doorbell wire at a local hardware store and extend it out to 75 feet.
I recently purchased this product and it works fine and very easy to install. Because the house was not wired for a doorbell and there was never a chime, It is very hard to here it throughout the house unless the phone is near me. Any suggestions? Simplisafe says it’s to work with the chime system in my wired home.
The easy solution is to purchase one of our chimes as well. You simply plug the transmitted to the split connection and then plug the receiver into an outlet somewhere in your house and you have a chime. Here is the link:
How long is the cord?
The cord is 12 feet long. 6 feet to the split connection and then 6 feet from the split connection to the doorbell.